Shipping & Return

GENERAL SHIPPING

 

All payment confirmation received after 4 p.m. WIB will be processed on the next day. Shipping process may also take 1-2 days during hectic period/unforeseen circumstances. Tracking number will automatically be send to your phone number by SMS from SICEPAT 1 day after we ship your item. If you don't receive this tracking number, please go to your order confirmation email and double check the phone number that you've input. WITH LOVE does not process or ship orders on Sundays/Holidays. WITH LOVE is not responsible for lost and/or stolen packages.

We ship to nationwide using SICEPAT (sicepat.com) and GOJEK Same Day courier  (CLICK HERE FOR MORE INFO ABOUT GOJEK SAME DAY) for JADETABEK. If you would like us to ship to your location that are not on the list, kindly email us (ask@withlovethebrand.com) or directly Line us (@withlovethebrand) or Whatsapp (+6281343055144).

 

We ship worldwide! Please email us if shipping option to your country is not available during checkout.

  

 
FAST DELIVERY
 
If you would like to use express shipping or GOJEK, 
kindly email us or directly Line or Whatsapp us.
  
 
RETURN POLICY
 
We offer return and exchange service for you to try your products at home!
To be eligible for a return or exchange, you must contact us prior to sending your return item. WITH LOVE accepts unwashed and undamaged merchandise, with tags attached, for a full refund within 7 days after you received the item. Accessories, swimwear and lingeries are non refundable/exchangeable. ALL SALE ITEMS are non refundable (you can exchange it with other size/item). We have the right to deny refund if the merchandise returned does not meet our return policy requirements.
  
All return expenses are paid by the customer.
  
HOW TO RETURN AN ITEM
 
1) Directly contact us through Line/Whatsapp/Email with subject "Return Item" (with garment name).
2) Please note the reason of the return or exchange on the invoice - wrong
size, just don’t like it, etc. 
3) We'll guide you on the return address and how to send the item back to us.
4) Please inspect the item before you return it to us. If you find any flaws and damage on your item, do notify us beforehand.
5) All returned item must be shipped within 7 days from delivery date. Please send us your tracking number/receipt as proof. All shipment that exceed our 7 days policy will automatically be declined.
6) For refund item: we will need a picture of you wearing our product, let us know which part of it that you don't like. If there's some part of the clothes that you feel is too revealing, feel free to sensor it but still do send us the pict for our feedback. Return item without picture and feedback will not be approve.
7) Once your return is received and inspected, we will also notify you of the approval or rejection of your refund or exchange. Any damage we find that the customer didn't notify to us first, will be marked damaged by customer, and will be denied refund
and exchange.

If you are approved, then your refund and exchange will be processed, and a full credit will automatically be applied to your bank account, within 1-5 days.
 
International Return and Exchange Policy
 
We only provide exchange for International shipment and if there's nothing that interest you at the moment, we can only give refund in terms of store credit. We'll try our best to QC all items before shipment but in case if you received any faulty item, we can only returned it in store credit and give you discount for your next purchase.
  
Late or missing refunds
 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@withlovethebrand.com.

Also Puchasing Yukuhama Jewelry ? 
 
Yukuhama team will process your order as soon as possible.
Please note that they will ship your order directly from their own warehouse
therefore it will arrive in a separate package from With Love.
They do not ship on Saturday, Sunday and Public Holidays.
For more information you can contact them through Line @yukuhama.